To export the chat of a customer, it is necessary to access the relevant chat and click on the button located at the top right with ‘the three dots,’ as shown in the following screenshot.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-05-alle-16.49.57-964x1024.png)
After clicking on the button, a dropdown menu will open, and by clicking on ‘Export CSV‘ the entire chat with the customer will be downloaded in CSV format.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-05-alle-16.51.06-1024x148.png)