To update your WhatsApp profile (i.e., what your customers see when they receive a message from you) log into the platform >> Company >> WhatsApp Profile
Logo format: 640x640px square, 5MB [UNICO FORMATO AMMESSO]
Enter all the required information, respecting the character limits provided, and click “Update Profile” only at the end. Only a link to a social channel can be included.
Despite the profile update, your customers will receive your messages by displaying your number (no company name). WhatsApp gives only relevant and well-known businesses the ability to send messages by having the company name appear. To do so, it is necessary to forward the OBA request to WhatsApp. Click on the following link for more information: OBA request
Should you experience any problems uploading profile information, you can email info@spoki.it with the following information:
- Business description (max 256 characters)
- Business address
- Status (max 139 characters)
- Website
- Facebook/ Instagram links
- Business category of your choice from the following: Automotive, Beauty Spa and Salon, Clothing and Apparel, Education, Entertainment, Event Planning and Service, Finance and banking, Food and Grocery, Public Service, Hotel and lodging, Medical and Health, Non-profit, Professional services, Shopping and retail, Travel and Transportation, Restaurant, Other.
- Brand image (square shape 640×640 px, 5MB – any other format will not be uploaded)
The submitted information will be updated within 24h working days.
Related articles #
How to Apply for OBA (Official Business Account) WhatsApp