The dashboard contains general information regarding account activity, remaining credit, WhatsApp Status, and reporting of messages exchanged and users contacted.
WhatsApp status #
WhatsApp status provides information on the daily sending limits imposed by WhatsApp for each account, based on their past sending volumes and the quality of messages sent.
Specifically, this section reports: the number of users contacted in the last 24h and the number of users contacted in the last 7gg.
In addition, account quality (high, medium , low) and phone status (connected, reported, restricted) are highlighted.
Click on the following link to get more information about assessing the quality of your WhatsApp Business phone number: See WhatsApp rules regarding daily contact limit
Warning. If Account quality is low we suggest you stop all campaigns for the next 7 days. This is the time frame it takes for WhatsApp to bring your account quality back to “high.” If you send more campaigns with low account quality, your account is at risk of being banned.
Reports #
This section contains reports on messaging sent and received for the last calendar month.
In particular, the following information is present:
- people contacted → unique phone numbers with whom contact was made
- conversations → number of conversations initiated (24-hour sessions that begin at the time the first message is exchanged between your number and the end customer’s number)
- messages exchanged→ number of total messages exchanged
- templates sent→ number of template messages sent
- free messages sent→ number of free chat messages sent
- messages received→ number of chat messages received
- sent→ evidence of messages sent
- Delivered→ evidence of delivered messages
- read→ evidence of read messages (The value only affects users who have enabled “Read Message Notification” on WhatsApp. The messages actually read are greater than those shown).
In the upper right corner, you can update the report and download the desired monthly file.
In addition, it is possible to consult reports according to certain days or months.
Messages exchanged #
The graph shows the periodic consumption of exchanged messages (incoming and outgoing). In the upper right corner, you can choose the period of analysis of exchanged messages (minute, hour, day, month, quarter, year) and you can download the selected data.
Related articles #
Rules to avoid ban from WhatsApp