It is possible to segment clients to whom you want to send certain messages in the Automations section of Spoki.
In order to segment customers you need to, create a new automation by clicking on Automations >> New and send the template to the customer list by clicking on “Your Automations Action” >> Send Template
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-26-alle-16.44.54-1024x524.png)
Then by clicking on Your Automatic Action you will be able to select the Condition If step.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-26-alle-16.47.37-964x1024.png)
This step will allow you to segment the customers and choose to whom you would like to send/for whom you would like to run the following automation.
You will be able to segment the automation through various conditions:
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-26-alle-16.48.48-970x1024.png)
Customer Master: you can continue/terminate the automation for customers with a specific First Name/Surname/Telephone Number/email.
Dynamic Fields: you can run automation for customers who will have/not have a determined value within the selected dynamic field.
Tags: you can continue/terminate automation for all contacts that will have the selected tag
Lists: you can continue/terminate automation for all contacts in the given list.
Tickets: you can continue/terminate automation for all contacts that will have the indicated ticket status or priority.
Operators: you can continue/terminate automation for contacts that will have the indicated operator assigned.