Integrate WhatsApp with Shopify

Spoki allows you to connect Shopify so you can contact your customers using the WhatsApp channel and update them:

• On the status and update of orders
• sending tracking number to track shipment
• Any other communication you want to send to your client*.
• much more

To start the first automations follow the steps below.

1. Azioni da compiere sulla dashboard di Spoki
   • Sign in to Spoki (you must have purchased a Pro Plan)
   • Click on the “Integrations” item in the menu
   • Select the “Shopify” icon
   • Press on “Enable”
2. Azioni da compiere su Shopify
   • Access your website dashboard(websitename.myshopify.com/admin)
   • From the left panel click on “Settings”
   • Click on “Notifications”
   • Scroll down to the “Webhook” section.
   • click on “Create Webhook”
3. Copia le informazioni da Spoki a Shopify
   • “Evento”: qui sceglierai l’evento che darà il via al tuo messaggio.
     Ripeti il punto 3 per ognuno di questi valori:
     • Check-out creation
     • Update check-out
     • Order creation
     • Order update
     • Order fulfillment
     • Payment order
     • Breakout creation
     • Evasion update
   • YOU MUST CONNECT ALL WEBHOOKS, even if you do not intend to run notifications for each event. You will choose the automations to be activated at a later time by Spoki.
   • “Format”: JSON
   • “URL”: Copy the link found under the “Delivery Url” heading in the Shopify section of Spoki (see step 1)
   • “Webhook API version”: select “2023-04”
   • Click Save
4. As of this moment, the automations are all connected BUT disabled
5. Go to Automations in Spoki platform and enable only the automations with the messages you want to send to your customers.
6. Azioni da compiere su Shopify
   • Access your website dashboard (websitename.myshopify.com/admin)
   • From the left panel click on “Settings”
   • Click on “Check-out”
   • Scroll down to the “Form Options” section.
   • Set “Telephone number of shipping address” to “Required” or “Optional”
   • Click on “Save”

Automation information

• Order Created on Shopify: customer notification of a successful purchase
• Order Updated on Shopify: notifies the change of the status of the current order
• Order Shipped on Shopify: notification of change in tracking number of current order
• Leave a review on Shopify: review request notification after order is completed
• Abandoned cart on Shopify: notification after 15 minutes if cart contains products not purchased

Dynamic fields that can be used for each automation

• Order created on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%.
• Order updated on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%, %%SHOPIFY_STATUS%%
• Order shipped on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%, %%SHOPIFY_TRACKING_INFO%%.
• Leave a review on Shopify: %%FIRST_NAME%%, %%ACCOUNT_NAME%%
• Abandoned cart on Shopify: %%FIRST_NAME%%, %%SHOPIFY_CHECKOUT_LINK%%%.

A further dynamic field that can be used is %%SHOPIFY_ORDER_TOTAL_PRICE%% with which the customer can be informed of the amount paid.

At the following link you can check out the Shopify training video.

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