Here are some examples of WhatsApp templates you can use to create our customers’ top 5 most-used automations on Spoki:
- Promotional: you can create an automation that sends a discount or special offer message to customers who have placed an order in your online store (e.g., in the last 30 days) or for a specific day of the year (e.g., Black Friday).
- Sample template: “Hello %FIRST_NAME%, we want to thank you for your purchase in our XX store in the past 30 days. As a thank you, we are offering you a 10% discount code for your next purchase. Please use the code “THANK YOU10” at checkout to get the discount. Don’t miss this chance to save on your next purchase, click on the link below! (create Link button by inserting the link to the site)
- Abandoned Cart: You can create automation for the abandoned cart by sending a WhatsApp message after a customer has abandoned the cart. WA message open rates allow the recovery of up to even 30 percent of abandoned carts.
- Sample template: “Hello %%FIRST_NAME%%, your favorite items are waiting for you!Complete your order now 👇%%SHOPIFY_CHECKOUT_LINK%%%. Just for you, if you finalize your purchase by midnight, we offer a 15% discount code on your next order. Use the code “COMPRAORA” at checkout to get the discount. See you anon!
- Order placed reminder: you can send a message confirming the order placed to customers with all the details of the order or send the tracking number with the expected delivery date. Integrate Spoki with Woocommerce or Shopify.
- Sample template: “Hello %FIRST_NAME%, we have some news about tracking your order #%WOO_ORDER_ID%% 🛍 from the %%FLEX_ACCOUNT_NAME%% store. Here is the shipping information: 👇%%WOO_TRACKING_INFO%%. Thank you for choosing our store!”
- Facebookwelcome: you can send a welcome message to customers who have left their phone number on the Facebook form inviting them to visit your site or sending them your catalog directly.
- Sample template: “Hello %FIRST_NAME%, welcome to our WhatsApp channel! Only for subscribers to this channel we will reserve exclusive promotions and send all the latest news from our e-commerce! We invite you to visit our website to get access to our full catalog. See you soon!”
- Appointment Reminder: you can send a reminder message to clients who have booked an appointment at your practice using an online calendar integrated with Spoki (e.g., Calendly or Google Calendar). You can use dynamic fields to customize the message with the client’s name and appointment date and time.
- Sample template: “Hello %%FIRST_NAME%%, this is Julia from the PIPPO studio I would like to remind you that %%DATE_APP%%% at %%WTIME%% we are expecting you at the studio for your appointment. Click on the button below to confirm. See you soon!” (create two buttons one “confirm” and the other “to be rescheduled”. To each of the buttons it links a response message)
With Spoki, you can customize your messages using dynamic fields to make your messages more personalized and relevant to your customers.