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After you have created a chat button to place on your site, you can link an automatic response to that button.
Go to Automations> New > Start Step: Message from customer > choose the button created
![](https://support.spoki.it/wp-content/uploads/2022/12/Schermata-2022-12-19-alle-17.24.38-1024x429.png)
This will create an automation that will start whenever the customer sends to your number exactly the phrase you suggested on the chat button.
![](https://support.spoki.it/wp-content/uploads/2022/12/Screenshot-2024-01-17-alle-09.52.24-1024x681.png)
By clicking on “Your automatic action,” you can then select the desired actions for the automation to perform (See automations for further specifications).