It’s possible to transcribe and translate customers’ voice messages through Spoki.
If a customer sends a voice message, a microphone symbol will appear next to the message.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-04-alle-17.56.34.png)
After clicking on the button with the microphone symbol, the transcription of the customer’s voice message will appear.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-04-alle-17.57.03.png)
If the customer sends a message in a language different from the one set in the Company section of the account, it will be possible to translate the message by clicking on the button on the left.
![](https://support.spoki.it/wp-content/uploads/2024/04/Screenshot-2024-04-04-alle-18.07.11.png)