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Spoki makes official use of the WhatsApp Cloud API channel. This is a regulated channel, with very specific rules that are good to know.
In order to use WhatsApp Cloud API through Spoki, the first thing to do is to request approval from WhatsApp.
WhatsApp approval is a process that can take up to 30 days, although on average it takes only 15 days and some important prerequisites are required.
WhatsApp Cloud API Prerequisites:
- Being a business. This is a dedicated business-only channel. It is necessary to have a regular vat number.
- Comply with WhatsApp sales regulations. Some commodity categories cannot use this WhatsApp channel. In general, those companies that sell cannot activate Spoki:
- Unsafe dietary supplements,
- tobacco,
- organs and live animals,
- adult products and services,
- multilevel marketing,
- betting
- …
We recommend that you consult the WhatsApp Sales Policy.
- Having a website
- Be enrolled in Meta Business Manager. At application stage Meta/Facebook will verify your account. (Unverified business managers still allow you to use Spoki but with a limit of 50 daily contacts)
- Have a dedicated phone number. On the phone number on which Spoki will be activated, it will not be possible to use the regular WhatsApp and WhatsApp Business applications
Spoki will follow and assist you through theWhatsApp approval process.
