Should your account be flagged by your customers, Whatsapp will report to you on the dashboard in platform the low quality of your account and the flagged status, as per the image below:
What to do?
Should you find yourself in this situation, we strongly recommend that you do not initiate any mass mailings for 7 days. Any mass mailing when the account is already flagged could result in additional flags from your customers resulting in the entire account being blocked.
After seven days the account will be in high quality again, and you can start making mass mailings to your customers again. It is recommended, however, for subsequent mailings, to start customer tranche campaigns for a maximum of 250/300 contacts per day for the first period (e.g., first month). After 24 h after the submission made, before starting the next campaign, it is necessary to monitor the quality of the account in the dashboard section.
If the quality is high or medium, you can continue with the next sending, but if it is low again, you need to stop for another 7 days and especially consider changing the copy of the text message you are sending to customers. Customers usually report if they do not recognize the sender, if the message is too generic and spam-like, etc.
Things to check
Therefore, make sure that:
- your Whatsapp profile is set up correctly (logo, description etc)
- the message is personalized towards the client (Hello %%FIRST_NAME%%)
- be clear within the text who the sender is (Hi %%FIRST_NAME%%, I’m Emanuela from Spoki…).
- Is it possible for the customer to unsubscribe from the service
Read the following article here where you can find our tips to avoid banning by WhatsApp.
